Call Center e Contact Center per le Imprese

Pubblicato il 14 Ottobre 2020 da admin - aggiornato il 13 Ottobre 2021

[vc_row][vc_column dfd_column_responsive_enable=”dfd-column-responsive-enable” col_shadow=”box_shadow_enable:disable|shadow_horizontal:0|shadow_vertical:15|shadow_blur:50|shadow_spread:0|box_shadow_color:rgba(0%2C0%2C0%2C0.35)” col_shadow_hover=”box_shadow_enable:disable|shadow_horizontal:0|shadow_vertical:15|shadow_blur:50|shadow_spread:0|box_shadow_color:rgba(0%2C0%2C0%2C0.35)” responsive_styles=”padding_left_tablet:20|padding_right_tablet:20|padding_left_mobile:20|padding_right_mobile:20″][dfd_spacer screen_wide_spacer_size=”30″ screen_normal_resolution=”1024″ screen_tablet_resolution=”800″ screen_mobile_resolution=”480″][dfd_heading subtitle=”” content_alignment=”text-left” enable_delimiter=”” undefined=”” title_font_options=”tag:h5|color:%23343841″ subtitle_font_options=”tag:div” tutorials=””]Kalliope, Call Center e Contact Center per le imprese, collabora con diverse realtà nei settori più diversi: farmaceutico, sanitario, veterinario, bancario, alimentare, della mobilità, distribuzione, igiene ambientale, provider… per la gestione delle attività di customer care e di social media marketing.[/dfd_heading][dfd_heading subtitle=”” content_alignment=”text-left” enable_delimiter=”” undefined=”” title_font_options=”tag:h5|color:%23343841″ subtitle_font_options=”tag:div”]A tutti i clienti, Kalliope Call Center offre servizi altamente qualificati, poiché mette a disposizione sia personale affidabile, competente, professionale, con esperienza nei diversi settori e in grado di utilizzare la terminologia più appropriata, che anche una struttura tecnologia adeguata e performante.[/dfd_heading][dfd_spacer screen_wide_spacer_size=”30″ screen_normal_resolution=”1024″ screen_tablet_resolution=”800″ screen_mobile_resolution=”480″][/vc_column][/vc_row][vc_row css=”.vc_custom_1620831192056{background-color: #eaf2f8 !important;}”][vc_column dfd_column_responsive_enable=”dfd-column-responsive-enable” col_shadow=”box_shadow_enable:disable|shadow_horizontal:0|shadow_vertical:15|shadow_blur:50|shadow_spread:0|box_shadow_color:rgba(0%2C0%2C0%2C0.35)” col_shadow_hover=”box_shadow_enable:disable|shadow_horizontal:0|shadow_vertical:15|shadow_blur:50|shadow_spread:0|box_shadow_color:rgba(0%2C0%2C0%2C0.35)” responsive_styles=”padding_left_tablet:20|padding_right_tablet:20|padding_left_mobile:20|padding_right_mobile:20″][dfd_spacer screen_wide_spacer_size=”30″ screen_normal_resolution=”1024″ screen_tablet_resolution=”800″ screen_mobile_resolution=”480″][dfd_carousel slides_to_show=”4″ autoplay_speed=”2000″ screen_normal_resolution=”1024″ screen_normal_slides=”4″ screen_tablet_resolution=”800″ screen_tablet_slides=”2″ screen_mobile_resolution=”480″ dots=”” slider_type=”horizontal” el_class=”dfd-carousel-servizi-imprese”][dfd_heading subtitle=”Azioni di intermediazione relazionale e comunicazione su misura, ritagliate sulle specifiche esigenze del cliente” content_alignment=”text-left” enable_delimiter=”” undefined=”” title_font_options=”tag:div” subtitle_font_options=”tag:div”]Customer Care[/dfd_heading][dfd_heading subtitle=”Call Center di assistenza e supporto tecnico e/o informativo qualificato; assistenza pre e post-vendita” content_alignment=”text-left” enable_delimiter=”” undefined=”” title_font_options=”tag:div” subtitle_font_options=”tag:div”]Help Desk, Assistenza[/dfd_heading][dfd_heading subtitle=”Consulenza e/o supporto in merito a specifiche iniziative rivolte a determinate categorie professionali (farmacisti, medici, professionisti…), orientamento universitario, assistenza specifica in materia di riscossione, legalità, prodotti assicurativi, ecc.” content_alignment=”text-left” enable_delimiter=”” undefined=”” title_font_options=”tag:div” subtitle_font_options=”tag:div”]Consulenza Qualificata[/dfd_heading][dfd_heading subtitle=”Acquisizione di ordini, assistenza prevendita e post-vendita su qualsiasi prodotto o servizio fornito dall’azienda” content_alignment=”text-left” enable_delimiter=”” undefined=”” title_font_options=”tag:div” subtitle_font_options=”tag:div”]Acquisizione Ordini in Outbound o Inbound[/dfd_heading][dfd_heading subtitle=”Gestione dell’agenda appuntamenti di ambulatori, di dipartimenti e/o settori di aziende che erogano servizi pubblici e privati” content_alignment=”text-left” enable_delimiter=”” undefined=”” title_font_options=”tag:div” subtitle_font_options=”tag:div”]Prenotazioni e Agende Appuntamenti[/dfd_heading][dfd_heading subtitle=”Pianificazione e monitoraggio dell’attività di merchandiser e promoter, con acquisizione del grado di soddisfazione nei confronti dell’iniziativa da parte del punto vendita/farmacia” content_alignment=”text-left” enable_delimiter=”” undefined=”” title_font_options=”tag:div” subtitle_font_options=”tag:div”]Giornate ed Eventi Promozionali[/dfd_heading][dfd_heading subtitle=”Analisi del grado di soddisfazione e fidelizzazione della clientela” content_alignment=”text-left” enable_delimiter=”” undefined=”” title_font_options=”tag:div” subtitle_font_options=”tag:div”]Customer Satisfaction[/dfd_heading][dfd_heading subtitle=”Prevenzione dell’insoddisfazione dei clienti e recupero dell’immagine aziendale, mediante qualificata gestione di eventuali reclami e/o segnalazioni da parte della clientela” content_alignment=”text-left” enable_delimiter=”” undefined=”” title_font_options=”tag:div” subtitle_font_options=”tag:div”]Customer Retention[/dfd_heading][dfd_heading subtitle=”Sondaggi di opinione, indagini di customer satisfaction” content_alignment=”text-left” enable_delimiter=”” undefined=”” title_font_options=”tag:div” subtitle_font_options=”tag:div”]Sondaggi[/dfd_heading][dfd_heading subtitle=”Verifica della qualità e dei tempi di risposta della rete di vendita” content_alignment=”text-left” enable_delimiter=”” undefined=”” title_font_options=”tag:div” subtitle_font_options=”tag:div”]Mistery Shopping[/dfd_heading][dfd_heading subtitle=”Gestione delle risposte alle richieste provenienti dai social” content_alignment=”text-left” enable_delimiter=”” undefined=”” title_font_options=”tag:div” subtitle_font_options=”tag:div”]Multi Channel Contact[/dfd_heading][dfd_heading subtitle=”Creazione contenuti specifici e verifica della reputazione del brand sul web” content_alignment=”text-left” enable_delimiter=”” undefined=”” title_font_options=”tag:div” subtitle_font_options=”tag:div”]Social Media Management e Brand Reputation[/dfd_heading][/dfd_carousel][dfd_spacer screen_wide_spacer_size=”30″ screen_normal_resolution=”1024″ screen_tablet_resolution=”800″ screen_mobile_resolution=”480″][/vc_column][/vc_row][vc_row][vc_column width=”1/2″ dfd_column_responsive_enable=”dfd-column-responsive-enable” col_shadow=”box_shadow_enable:disable|shadow_horizontal:0|shadow_vertical:15|shadow_blur:50|shadow_spread:0|box_shadow_color:rgba(0%2C0%2C0%2C0.35)” col_shadow_hover=”box_shadow_enable:disable|shadow_horizontal:0|shadow_vertical:15|shadow_blur:50|shadow_spread:0|box_shadow_color:rgba(0%2C0%2C0%2C0.35)” responsive_styles=”padding_left_tablet:20|padding_right_tablet:20|padding_left_mobile:20|padding_right_mobile:20″][dfd_spacer screen_wide_spacer_size=”30″ screen_normal_resolution=”1024″ screen_tablet_resolution=”800″ screen_mobile_resolution=”480″][dfd_heading subtitle=”” content_alignment=”text-left” enable_delimiter=”” undefined=”” title_font_options=”tag:div” subtitle_font_options=”tag:div” heading_margin=”margin-bottom:20″]Sportelli informativi, numeri verdi e segreteria virtuale[/dfd_heading][dfd_heading subtitle=”” content_alignment=”text-left” enable_delimiter=”” undefined=”” title_font_options=”tag:h5|font_size:20|color:%23343841″ subtitle_font_options=”tag:div”]Customer service mediante gestione delle richieste di informazioni relative all’azienda e ai suoi prodotti/servizi.[/dfd_heading][dfd_heading subtitle=”” content_alignment=”text-left” enable_delimiter=”” undefined=”” title_font_options=”tag:h5|font_size:20|color:%23343841″ subtitle_font_options=”tag:div”]Attività di segreteria con funzioni di filtro, connessione con la persona o l’ufficio richiesto, instradamento verso la connessione più pertinente in base all’esigenza dell’interlocutore.[/dfd_heading][dfd_heading subtitle=”” content_alignment=”text-left” enable_delimiter=”” undefined=”” title_font_options=”tag:h5|font_size:20|color:%23343841″ subtitle_font_options=”tag:div”]Gestione delle richieste di assistenza con inoltro ai relativi reperibili.[/dfd_heading][dfd_heading subtitle=”” content_alignment=”text-left” enable_delimiter=”” undefined=”” title_font_options=”tag:h5|font_size:20|color:%23343841″ subtitle_font_options=”tag:div”]Gestione dei contatti provenienti dal canale inbound in occasione di campagne di prevenzione o divulgative.[/dfd_heading][dfd_spacer screen_wide_spacer_size=”30″ screen_normal_resolution=”1024″ screen_tablet_resolution=”800″ screen_mobile_resolution=”480″][/vc_column][vc_column width=”1/2″ dfd_column_responsive_enable=”dfd-column-responsive-enable” col_shadow=”box_shadow_enable:disable|shadow_horizontal:0|shadow_vertical:15|shadow_blur:50|shadow_spread:0|box_shadow_color:rgba(0%2C0%2C0%2C0.35)” col_shadow_hover=”box_shadow_enable:disable|shadow_horizontal:0|shadow_vertical:15|shadow_blur:50|shadow_spread:0|box_shadow_color:rgba(0%2C0%2C0%2C0.35)” responsive_styles=”border_right_tablet:20|padding_left_tablet:20|border_right_mobile:20|padding_left_mobile:20″][dfd_spacer screen_wide_spacer_size=”30″ screen_normal_resolution=”1024″ screen_tablet_resolution=”800″ screen_mobile_resolution=”480″][dfd_heading subtitle=”” content_alignment=”text-left” enable_delimiter=”” undefined=”” title_font_options=”tag:div” subtitle_font_options=”tag:div” heading_margin=”margin-bottom:20″]Assistenza e Consulenza qualificata mediante operatori esperti[/dfd_heading][dfd_heading subtitle=”” content_alignment=”text-left” enable_delimiter=”” undefined=”” title_font_options=”tag:h5|font_size:20|color:%23343841″ subtitle_font_options=”tag:div”]Assistenza prevendita;[/dfd_heading][dfd_heading subtitle=”” content_alignment=”text-left” enable_delimiter=”” undefined=”” title_font_options=”tag:h5|font_size:20|color:%23343841″ subtitle_font_options=”tag:div”]Assistenza post-vendita su qualsiasi prodotto o servizio fornito dall’azienda (previa formazione specifica dei nostri operatori);[/dfd_heading][dfd_heading subtitle=”” content_alignment=”text-left” enable_delimiter=”” undefined=”” title_font_options=”tag:h5|font_size:20|color:%23343841″ subtitle_font_options=”tag:div”]Assistenza tecnica / Help desk;[/dfd_heading][dfd_heading subtitle=”” content_alignment=”text-left” enable_delimiter=”” undefined=”” title_font_options=”tag:h5|font_size:20|color:%23343841″ subtitle_font_options=”tag:div”]Consulenza / supporto per l’iscrizione a corsi di aggiornamento o a specifiche iniziative rivolte a determinate categorie professionali (farmacisti, medici, professionisti…).[/dfd_heading][dfd_heading subtitle=”” content_alignment=”text-left” enable_delimiter=”” undefined=”” title_font_options=”tag:h5|font_size:20|color:%23343841″ subtitle_font_options=”tag:div”]Consulenza / orientamento universitario, assistenza specifica in materia di riscossione, di legalità;[/dfd_heading][dfd_spacer screen_wide_spacer_size=”30″ screen_normal_resolution=”1024″ screen_tablet_resolution=”800″ screen_mobile_resolution=”480″][/vc_column][/vc_row][vc_row el_class=”diagonal-box diagonal-box-gradient-imprese1″][vc_column dfd_column_responsive_enable=”dfd-column-responsive-enable” col_shadow=”box_shadow_enable:disable|shadow_horizontal:0|shadow_vertical:15|shadow_blur:50|shadow_spread:0|box_shadow_color:rgba(0%2C0%2C0%2C0.35)” col_shadow_hover=”box_shadow_enable:disable|shadow_horizontal:0|shadow_vertical:15|shadow_blur:50|shadow_spread:0|box_shadow_color:rgba(0%2C0%2C0%2C0.35)” responsive_styles=”padding_left_tablet:20|padding_right_tablet:20|padding_left_mobile:20|padding_right_mobile:20″][dfd_spacer screen_wide_spacer_size=”60″ screen_normal_resolution=”1024″ screen_tablet_resolution=”800″ screen_mobile_resolution=”480″][dfd_heading subtitle=”” content_alignment=”text-left” enable_delimiter=”” undefined=”” title_font_options=”tag:div” subtitle_font_options=”tag:div”]Gestione Prenotazioni[/dfd_heading][dfd_heading subtitle=”” content_alignment=”text-left” enable_delimiter=”” undefined=”” title_font_options=”tag:h5|font_size:20|color:%23343841″ subtitle_font_options=”tag:div”]Gestione dell’agenda appuntamenti di ambulatori, dipartimenti/settori di aziende che erogano servizi pubblici e privati, mediante interfaccia Web Based che consente di gestire le prenotazioni provenienti da diversi canali. La conferma dell’appuntamento avviene avvalendosi dei diversi canali multimediali (mail, sms, telefonata, …).[/dfd_heading][dfd_spacer screen_wide_spacer_size=”60″ screen_normal_resolution=”1024″ screen_tablet_resolution=”800″ screen_mobile_resolution=”480″][/vc_column][/vc_row][vc_row][vc_column width=”1/2″ dfd_column_responsive_enable=”dfd-column-responsive-enable” col_shadow=”box_shadow_enable:disable|shadow_horizontal:0|shadow_vertical:15|shadow_blur:50|shadow_spread:0|box_shadow_color:rgba(0%2C0%2C0%2C0.35)” col_shadow_hover=”box_shadow_enable:disable|shadow_horizontal:0|shadow_vertical:15|shadow_blur:50|shadow_spread:0|box_shadow_color:rgba(0%2C0%2C0%2C0.35)” responsive_styles=”padding_left_tablet:20|padding_right_tablet:20|padding_left_mobile:20|padding_right_mobile:20″][dfd_spacer screen_wide_spacer_size=”30″ screen_normal_resolution=”1024″ screen_tablet_resolution=”800″ screen_mobile_resolution=”480″][dfd_heading subtitle=”” content_alignment=”text-left” enable_delimiter=”” undefined=”” title_font_options=”tag:div” subtitle_font_options=”tag:div”]Mistery Shopping[/dfd_heading][dfd_heading subtitle=”” content_alignment=”text-left” enable_delimiter=”” undefined=”” title_font_options=”tag:h5|font_size:20|color:%23343841″ subtitle_font_options=”tag:div”]Attività volta a verificare qualità e tempi di risposta della rete vendita, mediante un sistema avanzato di gestione e controllo delle richieste fittizie inviate via mail o mediante contatto telefonico.[/dfd_heading][dfd_spacer screen_wide_spacer_size=”30″ screen_normal_resolution=”1024″ screen_tablet_resolution=”800″ screen_mobile_resolution=”480″][/vc_column][vc_column width=”1/2″ dfd_column_responsive_enable=”dfd-column-responsive-enable” col_shadow=”box_shadow_enable:disable|shadow_horizontal:0|shadow_vertical:15|shadow_blur:50|shadow_spread:0|box_shadow_color:rgba(0%2C0%2C0%2C0.35)” col_shadow_hover=”box_shadow_enable:disable|shadow_horizontal:0|shadow_vertical:15|shadow_blur:50|shadow_spread:0|box_shadow_color:rgba(0%2C0%2C0%2C0.35)” responsive_styles=”border_right_tablet:20|padding_left_tablet:20|border_right_mobile:20|padding_left_mobile:20″][dfd_spacer screen_wide_spacer_size=”30″ screen_normal_resolution=”1024″ screen_tablet_resolution=”800″ screen_mobile_resolution=”480″][dfd_heading subtitle=”” content_alignment=”text-left” enable_delimiter=”” undefined=”” title_font_options=”tag:div” subtitle_font_options=”tag:div”]Customer Retention[/dfd_heading][dfd_heading subtitle=”” content_alignment=”text-left” enable_delimiter=”” undefined=”” title_font_options=”tag:h5|font_size:20|color:%23343841″ subtitle_font_options=”tag:div”]Prevenzione dell’insoddisfazione dei clienti e recupero dell’immagine aziendale, mediante qualificata gestione di eventuali reclami e/o segnalazioni da parte della clientela.[/dfd_heading][dfd_spacer screen_wide_spacer_size=”30″ screen_normal_resolution=”1024″ screen_tablet_resolution=”800″ screen_mobile_resolution=”480″][/vc_column][/vc_row][vc_row el_class=”diagonal-box diagonal-box-gradient-imprese2″][vc_column dfd_column_responsive_enable=”dfd-column-responsive-enable” col_shadow=”box_shadow_enable:disable|shadow_horizontal:0|shadow_vertical:15|shadow_blur:50|shadow_spread:0|box_shadow_color:rgba(0%2C0%2C0%2C0.35)” col_shadow_hover=”box_shadow_enable:disable|shadow_horizontal:0|shadow_vertical:15|shadow_blur:50|shadow_spread:0|box_shadow_color:rgba(0%2C0%2C0%2C0.35)” responsive_styles=”padding_left_tablet:20|padding_right_tablet:20|padding_left_mobile:20|padding_right_mobile:20″][dfd_spacer screen_wide_spacer_size=”60″ screen_normal_resolution=”1024″ screen_tablet_resolution=”800″ screen_mobile_resolution=”480″][dfd_heading subtitle=”” content_alignment=”text-left” enable_delimiter=”” undefined=”” title_font_options=”tag:div” subtitle_font_options=”tag:div”]Servizi Outbound[/dfd_heading][dfd_heading subtitle=”” content_alignment=”text-left” enable_delimiter=”” undefined=”” title_font_options=”tag:h5|font_size:20|color:%23343841″ subtitle_font_options=”tag:div”]Presentazione di particolari promozioni rivolte a specifici target, quali farmacisti e professionisti in generale, e acquisizione dell’eventuale ordine;[/dfd_heading][dfd_heading subtitle=”” content_alignment=”text-left” enable_delimiter=”” undefined=”” title_font_options=”tag:h5|font_size:20|color:%23343841″ subtitle_font_options=”tag:div”]Attività specialistiche rivolte a medici e farmacisti mediante ISF (informazione scientifica svolta mediante call e web);[/dfd_heading][dfd_heading subtitle=”” content_alignment=”text-left” enable_delimiter=”” undefined=”” title_font_options=”tag:h5|font_size:20|color:%23343841″ subtitle_font_options=”tag:div”]Gestione delle prenotazioni presso centri specialistici/farmacie in occasione di specifiche campagne promozionali/divulgative;[/dfd_heading][dfd_heading subtitle=”” content_alignment=”text-left” enable_delimiter=”” undefined=”” title_font_options=”tag:h5|font_size:20|color:%23343841″ subtitle_font_options=”tag:div”]Supporto alla rete di vendita (gestione dell’agenda appuntamenti dei funzionari di vendita);[/dfd_heading][dfd_heading subtitle=”” content_alignment=”text-left” enable_delimiter=”” undefined=”” title_font_options=”tag:h5|font_size:20|color:%23343841″ subtitle_font_options=”tag:div”]Pianificazione e monitoraggio dell’attività di merchandiser e promoter, con acquisizione del grado di soddisfazione nei confronti dell’iniziativa da parte del punto vendita/farmacia;[/dfd_heading][dfd_heading subtitle=”” content_alignment=”text-left” enable_delimiter=”” undefined=”” title_font_options=”tag:h5|font_size:20|color:%23343841″ subtitle_font_options=”tag:div”]Ricerche di mercato e qualificazione dei potenziali clienti;[/dfd_heading][dfd_heading subtitle=”” content_alignment=”text-left” enable_delimiter=”” undefined=”” title_font_options=”tag:h5|font_size:20|color:%23343841″ subtitle_font_options=”tag:div”]Sondaggi di opinione, indagini di customer satisfaction.[/dfd_heading][dfd_spacer screen_wide_spacer_size=”60″ screen_normal_resolution=”1024″ screen_tablet_resolution=”800″ screen_mobile_resolution=”480″][/vc_column][/vc_row][vc_row disable_element=”yes”][vc_column width=”1/2″ dfd_column_responsive_enable=”dfd-column-responsive-enable” col_shadow=”box_shadow_enable:disable|shadow_horizontal:0|shadow_vertical:15|shadow_blur:50|shadow_spread:0|box_shadow_color:rgba(0%2C0%2C0%2C0.35)” col_shadow_hover=”box_shadow_enable:disable|shadow_horizontal:0|shadow_vertical:15|shadow_blur:50|shadow_spread:0|box_shadow_color:rgba(0%2C0%2C0%2C0.35)” responsive_styles=”padding_left_tablet:20|padding_right_tablet:20|padding_left_mobile:20|padding_right_mobile:20″][dfd_spacer screen_wide_spacer_size=”30″ screen_normal_resolution=”1024″ screen_tablet_resolution=”800″ screen_mobile_resolution=”480″][dfd_heading subtitle=”” content_alignment=”text-left” enable_delimiter=”” undefined=”” title_font_options=”tag:div|font_size:30|font_family:MontserratExtraBold|line_height:30|letter_spacing:-1″ subtitle_font_options=”tag:div”]Segreteria[/dfd_heading][dfd_heading subtitle=”” content_alignment=”text-left” enable_delimiter=”” undefined=”” title_font_options=”tag:h5|font_size:18|color:%23343841″ subtitle_font_options=”tag:div”]Attività di segreteria con funzioni di filtro, connessione con la persona o l’ufficio richiesto direttamente dall’interlocutore, instradamento verso la connessione più pertinente in base all’esigenza dell’interlocutore.[/dfd_heading][dfd_spacer screen_wide_spacer_size=”30″ screen_normal_resolution=”1024″ screen_tablet_resolution=”800″ screen_mobile_resolution=”480″][/vc_column][vc_column width=”1/2″ dfd_column_responsive_enable=”dfd-column-responsive-enable” col_shadow=”box_shadow_enable:disable|shadow_horizontal:0|shadow_vertical:15|shadow_blur:50|shadow_spread:0|box_shadow_color:rgba(0%2C0%2C0%2C0.35)” col_shadow_hover=”box_shadow_enable:disable|shadow_horizontal:0|shadow_vertical:15|shadow_blur:50|shadow_spread:0|box_shadow_color:rgba(0%2C0%2C0%2C0.35)” responsive_styles=”border_right_tablet:20|padding_left_tablet:20|border_right_mobile:20|padding_left_mobile:20″][dfd_spacer screen_wide_spacer_size=”30″ screen_normal_resolution=”1024″ screen_tablet_resolution=”800″ screen_mobile_resolution=”480″][dfd_heading subtitle=”” content_alignment=”text-left” enable_delimiter=”” undefined=”” title_font_options=”tag:div|font_size:30|font_family:MontserratExtraBold|line_height:30|letter_spacing:-1″ subtitle_font_options=”tag:div”]Multi Channel Contact[/dfd_heading][dfd_heading subtitle=”” content_alignment=”text-left” enable_delimiter=”” undefined=”” title_font_options=”tag:h5|font_size:18|color:%23343841″ subtitle_font_options=”tag:div”]Gestione Messaggi: Chat Facebook, Instagram Direct, Live Chat Real Time sul sito web, Recensioni (Play Store, App Store, Facebook…);[/dfd_heading][dfd_heading subtitle=”” content_alignment=”text-left” enable_delimiter=”” undefined=”” title_font_options=”tag:h5|font_size:18|color:%23343841″ subtitle_font_options=”tag:div”]Social Media Management.[/dfd_heading][dfd_spacer screen_wide_spacer_size=”30″ screen_normal_resolution=”1024″ screen_tablet_resolution=”800″ screen_mobile_resolution=”480″][/vc_column][/vc_row][vc_row][vc_column dfd_column_responsive_enable=”dfd-column-responsive-enable” col_shadow=”box_shadow_enable:disable|shadow_horizontal:0|shadow_vertical:15|shadow_blur:50|shadow_spread:0|box_shadow_color:rgba(0%2C0%2C0%2C0.35)” col_shadow_hover=”box_shadow_enable:disable|shadow_horizontal:0|shadow_vertical:15|shadow_blur:50|shadow_spread:0|box_shadow_color:rgba(0%2C0%2C0%2C0.35)” responsive_styles=”padding_left_tablet:20|padding_right_tablet:20|padding_left_mobile:20|padding_right_mobile:20″][dfd_spacer screen_wide_spacer_size=”30″ screen_normal_resolution=”1024″ screen_tablet_resolution=”800″ screen_mobile_resolution=”480″][dfd_heading subtitle=”” content_alignment=”text-left” enable_delimiter=”” undefined=”” title_font_options=”tag:div” subtitle_font_options=”tag:div”]Multi Channel Contact[/dfd_heading][vc_row_inner][vc_column_inner width=”1/2″ col_inner_shadow=”box_shadow_enable:disable|shadow_horizontal:0|shadow_vertical:15|shadow_blur:50|shadow_spread:0|box_shadow_color:rgba(0%2C0%2C0%2C0.35)” col_inner_shadow_hover=”box_shadow_enable:disable|shadow_horizontal:0|shadow_vertical:15|shadow_blur:50|shadow_spread:0|box_shadow_color:rgba(0%2C0%2C0%2C0.35)”][dfd_spacer screen_wide_spacer_size=”30″ screen_normal_resolution=”1024″ screen_tablet_resolution=”800″ screen_mobile_resolution=”480″][dfd_heading subtitle=”” content_alignment=”text-left” enable_delimiter=”” undefined=”” title_font_options=”tag:div” subtitle_font_options=”tag:div”]Gestione Messaggi[/dfd_heading][dfd_heading subtitle=”” content_alignment=”text-left” enable_delimiter=”” undefined=”” title_font_options=”tag:h5|font_size:20|color:%23343841″ subtitle_font_options=”tag:div”]Verifica e analisi delle email e dei messaggi provenienti dalla pagina Facebook, dal profilo Instagram o dagli Store (Play Store e App Store).[/dfd_heading][dfd_heading subtitle=”” content_alignment=”text-left” enable_delimiter=”” undefined=”” title_font_options=”tag:h5|font_size:20|color:%23343841″ subtitle_font_options=”tag:div”]Creazione delle risposte secondo le linee guida concordate, ma personalizzate grazie all’elaborazione da parte dei nostri professionisti della comunicazione on line.[/dfd_heading][dfd_heading subtitle=”” content_alignment=”text-left” enable_delimiter=”” undefined=”” title_font_options=”tag:h5|font_size:20|color:%23343841″ subtitle_font_options=”tag:div”]Scalabilità della risposta al II livello.[/dfd_heading][dfd_heading subtitle=”” content_alignment=”text-left” enable_delimiter=”” undefined=”” title_font_options=”tag:h5|font_size:20|color:%23343841″ subtitle_font_options=”tag:div”]Chat realtime integrata sul sito internet, personalizzata e gestita mediante operatori specializzati.[/dfd_heading][dfd_heading subtitle=”” content_alignment=”text-left” enable_delimiter=”” undefined=”” title_font_options=”tag:h5|font_size:20|color:%23343841″ subtitle_font_options=”tag:div”]Allineamento costante con le linee guida fornite dall’azienda cliente.[/dfd_heading][dfd_spacer screen_wide_spacer_size=”30″ screen_normal_resolution=”1024″ screen_tablet_resolution=”800″ screen_mobile_resolution=”480″][/vc_column_inner][vc_column_inner width=”1/2″ col_inner_shadow=”box_shadow_enable:disable|shadow_horizontal:0|shadow_vertical:15|shadow_blur:50|shadow_spread:0|box_shadow_color:rgba(0%2C0%2C0%2C0.35)” col_inner_shadow_hover=”box_shadow_enable:disable|shadow_horizontal:0|shadow_vertical:15|shadow_blur:50|shadow_spread:0|box_shadow_color:rgba(0%2C0%2C0%2C0.35)”][dfd_spacer screen_wide_spacer_size=”30″ screen_normal_resolution=”1024″ screen_tablet_resolution=”800″ screen_mobile_resolution=”480″][dfd_heading subtitle=”” content_alignment=”text-left” enable_delimiter=”” undefined=”” title_font_options=”tag:div” subtitle_font_options=”tag:div”]Social Media Management[/dfd_heading][dfd_heading subtitle=”” content_alignment=”text-left” enable_delimiter=”” undefined=”” title_font_options=”tag:h5|font_size:20|color:%23343841″ subtitle_font_options=”tag:div”]Social Media Management e Brand Reputation – creazione contenuti ad hoc per stimolare l’interesse e la condivisione.[/dfd_heading][dfd_heading subtitle=”” content_alignment=”text-left” enable_delimiter=”” undefined=”” title_font_options=”tag:h5|font_size:20|color:%23343841″ subtitle_font_options=”tag:div”]Verifica della reputazione del brand sul web.[/dfd_heading][dfd_spacer screen_wide_spacer_size=”30″ screen_normal_resolution=”1024″ screen_tablet_resolution=”800″ screen_mobile_resolution=”480″][/vc_column_inner][/vc_row_inner][/vc_column][/vc_row]