Chi Siamo

Pubblicato il 4 Agosto 2020 da admin - aggiornato il 17 Settembre 2025

[vc_row][vc_column dfd_column_responsive_enable=”dfd-column-responsive-enable” col_shadow=”box_shadow_enable:disable|shadow_horizontal:0|shadow_vertical:15|shadow_blur:50|shadow_spread:0|box_shadow_color:rgba(0%2C0%2C0%2C0.35)” col_shadow_hover=”box_shadow_enable:disable|shadow_horizontal:0|shadow_vertical:15|shadow_blur:50|shadow_spread:0|box_shadow_color:rgba(0%2C0%2C0%2C0.35)” responsive_styles=”padding_left_tablet:20|padding_right_tablet:20|padding_left_mobile:20|padding_right_mobile:20″][dfd_spacer screen_wide_spacer_size=”30″ screen_normal_resolution=”1024″ screen_tablet_resolution=”800″ screen_mobile_resolution=”480″][dfd_heading subtitle=”” content_alignment=”text-left” enable_delimiter=”” undefined=”” title_font_options=”tag:h5|color:%23343841″ subtitle_font_options=”tag:div|font_size:20|color:%23343841″]Kalliope è un Contact Center evoluto che coniuga sapientemente le più variegate esperienze, maturate negli anni, con le nuove evoluzioni del web e del social media marketing.[/dfd_heading][dfd_heading subtitle=”” content_alignment=”text-left” enable_delimiter=”” undefined=”” title_font_options=”tag:h5|font_size:20|color:%23343841″ subtitle_font_options=”tag:div”]Le profonde e repentine trasformazioni della rete, con utenti sempre più interconnessi e capaci di trovare risposte immediate alle svariate esigenze, hanno portato, infatti, a ripensare i processi di relazione con la clientela in un’ottica multicanale, dinamica, interattiva, integrata, superando del tutto la logica del tradizionale call center.[/dfd_heading][dfd_spacer screen_wide_spacer_size=”30″ screen_normal_resolution=”1024″ screen_tablet_resolution=”800″ screen_mobile_resolution=”480″][/vc_column][/vc_row][vc_row el_class=”diagonal-box” css=”.vc_custom_1620897199385{background-color: #e5e6eb !important;}”][vc_column dfd_column_responsive_enable=”dfd-column-responsive-enable” col_shadow=”box_shadow_enable:disable|shadow_horizontal:0|shadow_vertical:15|shadow_blur:50|shadow_spread:0|box_shadow_color:rgba(0%2C0%2C0%2C0.35)” col_shadow_hover=”box_shadow_enable:disable|shadow_horizontal:0|shadow_vertical:15|shadow_blur:50|shadow_spread:0|box_shadow_color:rgba(0%2C0%2C0%2C0.35)” responsive_styles=”padding_left_tablet:20|padding_right_tablet:20|padding_left_mobile:20|padding_right_mobile:20″][dfd_spacer screen_wide_spacer_size=”60″ screen_normal_resolution=”1024″ screen_tablet_resolution=”800″ screen_mobile_resolution=”480″][dfd_heading subtitle=”” content_alignment=”text-left” enable_delimiter=”” undefined=”” title_font_options=”tag:div” subtitle_font_options=”tag:div”]Partnership[/dfd_heading][/vc_column][vc_column width=”1/2″ dfd_column_responsive_enable=”dfd-column-responsive-enable” col_shadow=”box_shadow_enable:disable|shadow_horizontal:0|shadow_vertical:15|shadow_blur:50|shadow_spread:0|box_shadow_color:rgba(0%2C0%2C0%2C0.35)” col_shadow_hover=”box_shadow_enable:disable|shadow_horizontal:0|shadow_vertical:15|shadow_blur:50|shadow_spread:0|box_shadow_color:rgba(0%2C0%2C0%2C0.35)” responsive_styles=”border_right_tablet:20|padding_left_tablet:20|padding_left_mobile:20|padding_right_mobile:20″][dfd_heading subtitle=”” content_alignment=”text-left” enable_delimiter=”” undefined=”” title_font_options=”tag:h5|font_size:20|color:%23343841″ subtitle_font_options=”tag:div”]Kalliope da anni collabora con diverse realtà nei settori più diversi: farmaceutico, sanitario, veterinario, distribuzione, igiene ambientale, aziende pubbliche, private, alimentare, mobilità, provider … per la gestione delle attività di customer care e di social media marketing.[/dfd_heading][dfd_heading subtitle=”” content_alignment=”text-left” enable_delimiter=”” undefined=”” title_font_options=”tag:h5|font_size:20|color:%23343841″ subtitle_font_options=”tag:div”]La qualità dei servizi offerti è garantita anche dal proprio personale, affidabile, competente, con esperienza nei diversi settori e abituato a gestire le diverse problematiche con approccio professionale.[/dfd_heading][dfd_spacer screen_wide_spacer_size=”30″ screen_normal_resolution=”1024″ screen_tablet_resolution=”800″ screen_mobile_resolution=”480″][/vc_column][vc_column width=”1/2″ dfd_column_responsive_enable=”dfd-column-responsive-enable” col_shadow=”box_shadow_enable:disable|shadow_horizontal:0|shadow_vertical:15|shadow_blur:50|shadow_spread:0|box_shadow_color:rgba(0%2C0%2C0%2C0.35)” col_shadow_hover=”box_shadow_enable:disable|shadow_horizontal:0|shadow_vertical:15|shadow_blur:50|shadow_spread:0|box_shadow_color:rgba(0%2C0%2C0%2C0.35)” responsive_styles=”padding_left_tablet:20|padding_right_tablet:20|padding_left_mobile:20|padding_right_mobile:20″][dfd_heading subtitle=”” content_alignment=”text-left” enable_delimiter=”” undefined=”” title_font_options=”tag:h5|font_size:20|color:%23343841″ subtitle_font_options=”tag:div”]Da gennaio 2004, Kalliope è anche partner di DataVoice (Pistoia), per conto della quale ha gestito e gestisce prestigiose campagne inbound e outbound.[/dfd_heading][dfd_spacer screen_wide_spacer_size=”30″ screen_normal_resolution=”1024″ screen_tablet_resolution=”800″ screen_mobile_resolution=”480″][dfd_single_image image_size=”medium” image=”554″][dfd_spacer screen_wide_spacer_size=”30″ screen_normal_resolution=”1024″ screen_tablet_resolution=”800″ screen_mobile_resolution=”480″][/vc_column][vc_column][dfd_spacer screen_wide_spacer_size=”30″ screen_normal_resolution=”1024″ screen_tablet_resolution=”800″ screen_mobile_resolution=”480″][/vc_column][/vc_row][vc_row][vc_column width=”1/2″ dfd_column_responsive_enable=”dfd-column-responsive-enable” col_shadow=”box_shadow_enable:disable|shadow_horizontal:0|shadow_vertical:15|shadow_blur:50|shadow_spread:0|box_shadow_color:rgba(0%2C0%2C0%2C0.35)” col_shadow_hover=”box_shadow_enable:disable|shadow_horizontal:0|shadow_vertical:15|shadow_blur:50|shadow_spread:0|box_shadow_color:rgba(0%2C0%2C0%2C0.35)” responsive_styles=”padding_left_tablet:20|padding_right_tablet:20|padding_left_mobile:20|padding_right_mobile:20″][dfd_spacer screen_wide_spacer_size=”30″ screen_normal_resolution=”1024″ screen_tablet_resolution=”800″ screen_mobile_resolution=”480″][dfd_heading subtitle=”” content_alignment=”text-left” enable_delimiter=”” undefined=”” title_font_options=”tag:div” subtitle_font_options=”tag:div”]Team[/dfd_heading][dfd_heading subtitle=”” content_alignment=”text-left” enable_delimiter=”” undefined=”” title_font_options=”tag:h5|font_size:20|color:%23343841″ subtitle_font_options=”tag:div”]Il team Kalliope ha acquisito una professionalità tale da riuscire a percepire con prontezza le problematiche del cliente, più o meno chiaramente espresse, traducendole in soluzioni pratiche e condivise, sempre in linea con la strategia complessiva delle Aziende clienti.[/dfd_heading][dfd_spacer screen_wide_spacer_size=”30″ screen_normal_resolution=”1024″ screen_tablet_resolution=”800″ screen_mobile_resolution=”480″][/vc_column][vc_column width=”1/2″ dfd_column_responsive_enable=”dfd-column-responsive-enable” col_shadow=”box_shadow_enable:disable|shadow_horizontal:0|shadow_vertical:15|shadow_blur:50|shadow_spread:0|box_shadow_color:rgba(0%2C0%2C0%2C0.35)” col_shadow_hover=”box_shadow_enable:disable|shadow_horizontal:0|shadow_vertical:15|shadow_blur:50|shadow_spread:0|box_shadow_color:rgba(0%2C0%2C0%2C0.35)” responsive_styles=”padding_left_tablet:20|padding_right_tablet:20|padding_left_mobile:20|padding_right_mobile:20″][dfd_spacer screen_wide_spacer_size=”30″ screen_normal_resolution=”1024″ screen_tablet_resolution=”800″ screen_mobile_resolution=”480″][dfd_heading subtitle=”” content_alignment=”text-left” enable_delimiter=”” undefined=”” title_font_options=”tag:div” subtitle_font_options=”tag:div”]Operatori[/dfd_heading][dfd_heading subtitle=”” content_alignment=”text-left” enable_delimiter=”” undefined=”” title_font_options=”tag:h5|font_size:20|color:%23343841″ subtitle_font_options=”tag:div”]Seguono un percorso formativo generale che consente loro di acquisire professionalità e competenze specifiche, volte a garantire attenzione, cordialità, cortesia, disponibilità a tutte le esigenze degli utenti e a mantenere sempre alto il grado di “soddisfazione del cliente”.[/dfd_heading][dfd_heading subtitle=”” content_alignment=”text-left” enable_delimiter=”” undefined=”” title_font_options=”tag:h5|font_size:20|color:%23343841″ subtitle_font_options=”tag:div”]All’acquisizione di un nuovo cliente, vengono opportunamente formati in maniera da poter gestire, con professionalità e nel miglior modo possibile, qualsiasi tipo di nuova richiesta.[/dfd_heading][dfd_spacer screen_wide_spacer_size=”30″ screen_normal_resolution=”1024″ screen_tablet_resolution=”800″ screen_mobile_resolution=”480″][/vc_column][/vc_row][vc_row el_class=”diagonal-box diagonal-box-gradient-chisiamo”][vc_column][dfd_spacer screen_wide_spacer_size=”60″ screen_normal_resolution=”1024″ screen_tablet_resolution=”800″ screen_mobile_resolution=”480″][dfd_heading subtitle=”” enable_delimiter=”” undefined=”” title_font_options=”tag:div|color:%23ffffff” subtitle_font_options=”tag:div”]Valori Aggiunti[/dfd_heading][dfd_spacer screen_wide_spacer_size=”130″ screen_normal_resolution=”1280″ screen_tablet_resolution=”1024″ screen_mobile_resolution=”800″][/vc_column][/vc_row][vc_row][vc_column css=”.vc_custom_1596539509314{margin-top: -110px !important;}” col_shadow=”box_shadow_enable:disable|shadow_horizontal:0|shadow_vertical:15|shadow_blur:50|shadow_spread:0|box_shadow_color:rgba(0%2C0%2C0%2C0.35)” col_shadow_hover=”box_shadow_enable:disable|shadow_horizontal:0|shadow_vertical:15|shadow_blur:50|shadow_spread:0|box_shadow_color:rgba(0%2C0%2C0%2C0.35)” el_class=”showOnTop”][vc_row_inner][vc_column_inner css=”.vc_custom_1620896399426{padding-right: 4% !important;padding-left: 4% !important;background-color: #e5e6eb !important;}” col_inner_shadow=”box_shadow_enable:disable|shadow_horizontal:0|shadow_vertical:15|shadow_blur:50|shadow_spread:0|box_shadow_color:rgba(0%2C0%2C0%2C0.35)” col_inner_shadow_hover=”box_shadow_enable:disable|shadow_horizontal:0|shadow_vertical:15|shadow_blur:50|shadow_spread:0|box_shadow_color:rgba(0%2C0%2C0%2C0.35)”][dfd_spacer screen_wide_spacer_size=”50″ screen_normal_resolution=”1024″ screen_tablet_resolution=”800″ screen_mobile_resolution=”480″][dfd_heading subtitle=”” content_alignment=”text-left” enable_delimiter=”” undefined=”” title_font_options=”tag:div” subtitle_font_options=”tag:div”]Analisi dati e Performance[/dfd_heading][dfd_heading subtitle=”” content_alignment=”text-left” enable_delimiter=”” undefined=”” title_font_options=”tag:h5|font_size:20|color:%23343841″ subtitle_font_options=”tag:div”]La padronanza dei vari mezzi di comunicazione (non ultime le interazioni via live chat, mail, social media) e il notevole bagaglio di competenze tecniche e scientifiche, acquisito nel corso degli anni, vengono potenziati dalla costante misurazione delle performance e dall’analisi continua dei dati raccolti, mediante strumenti proprietari che costituiscono un tratto distintivo apprezzabile di Kalliope anche in ottica di business intelligence.[/dfd_heading][dfd_heading subtitle=”” content_alignment=”text-left” enable_delimiter=”” undefined=”” title_font_options=”tag:h5|font_size:20|color:%23343841″ subtitle_font_options=”tag:div”]Il livello di performance raggiunto risulta, pertanto, sempre ben al di sopra delle aspettative del cliente.[/dfd_heading][dfd_spacer screen_wide_spacer_size=”30″ screen_normal_resolution=”1024″ screen_tablet_resolution=”800″ screen_mobile_resolution=”480″][dfd_heading subtitle=”” content_alignment=”text-left” enable_delimiter=”” undefined=”” title_font_options=”tag:div|line_height:50″ subtitle_font_options=”tag:div”]Approccio Strategico[/dfd_heading][dfd_heading subtitle=”” content_alignment=”text-left” enable_delimiter=”” undefined=”” title_font_options=”tag:h5|font_size:20|color:%23343841″ subtitle_font_options=”tag:div”]Kalliope è un Contact Center che instaura un rapporto di tipo consulenziale con l’azienda-cliente, diventando punto di riferimento essenziale ed elemento strategico nelle scelte direzionali e di comunicazione aziendale.[/dfd_heading][dfd_heading subtitle=”” content_alignment=”text-left” enable_delimiter=”” undefined=”” title_font_options=”tag:h5|font_size:20|color:%23343841″ subtitle_font_options=”tag:div”]Kalliope, infatti, progetta e realizza azioni di intermediazione relazionale e comunicazione su misura, ritagliate sulle specifiche esigenze del cliente, grazie a un approccio reattivo, che permette di recepire sollecitamente quali siano i nodi focali da sciogliere, e a un approccio proattivo che consente di anticipare tempestivamente problemi e bisogni futuri e, più in generale, di gestire il cambiamento.[/dfd_heading][dfd_spacer screen_wide_spacer_size=”50″ screen_normal_resolution=”1024″ screen_tablet_resolution=”800″ screen_mobile_resolution=”480″][/vc_column_inner][/vc_row_inner][/vc_column][/vc_row][vc_row disable_element=”yes”][vc_column dfd_column_responsive_enable=”dfd-column-responsive-enable” col_shadow=”box_shadow_enable:disable|shadow_horizontal:0|shadow_vertical:15|shadow_blur:50|shadow_spread:0|box_shadow_color:rgba(0%2C0%2C0%2C0.35)” col_shadow_hover=”box_shadow_enable:disable|shadow_horizontal:0|shadow_vertical:15|shadow_blur:50|shadow_spread:0|box_shadow_color:rgba(0%2C0%2C0%2C0.35)” responsive_styles=”padding_left_tablet:20|padding_right_tablet:20|padding_left_mobile:20|padding_right_mobile:20″][dfd_spacer screen_wide_spacer_size=”30″ screen_normal_resolution=”1024″ screen_tablet_resolution=”800″ screen_mobile_resolution=”480″][dfd_heading subtitle=”” content_alignment=”text-left” enable_delimiter=”” undefined=”” title_font_options=”tag:div|font_size:30|font_family:MontserratExtraBold|line_height:50|letter_spacing:-1″ subtitle_font_options=”tag:div”]Storia[/dfd_heading][/vc_column][vc_column width=”1/2″ dfd_column_responsive_enable=”dfd-column-responsive-enable” col_shadow=”box_shadow_enable:disable|shadow_horizontal:0|shadow_vertical:15|shadow_blur:50|shadow_spread:0|box_shadow_color:rgba(0%2C0%2C0%2C0.35)” col_shadow_hover=”box_shadow_enable:disable|shadow_horizontal:0|shadow_vertical:15|shadow_blur:50|shadow_spread:0|box_shadow_color:rgba(0%2C0%2C0%2C0.35)” responsive_styles=”border_right_tablet:20|padding_left_tablet:20|border_right_mobile:20|padding_left_mobile:20″][dfd_spacer screen_wide_spacer_size=”30″ screen_normal_resolution=”1024″ screen_tablet_resolution=”800″ screen_mobile_resolution=”480″][dfd_heading subtitle=”” content_alignment=”text-left” enable_delimiter=”” undefined=”” title_font_options=”tag:div|font_size:30|font_family:MontserratExtraBold|line_height:50|letter_spacing:-1″ subtitle_font_options=”tag:div”]Storia[/dfd_heading][dfd_heading subtitle=”” content_alignment=”text-left” enable_delimiter=”” undefined=”” title_font_options=”tag:h5|font_size:18|color:%23343841″ subtitle_font_options=”tag:div”]Il progetto Kalliope nasce nel 1999, da Info.Tel. soc. coop., e si evolve come Kalliope s.r.l. per offrire servizi sempre più altamente qualificati nel campo del CRM (Customer Relationship Management).[/dfd_heading][dfd_heading subtitle=”” content_alignment=”text-left” enable_delimiter=”” undefined=”” title_font_options=”tag:h5|font_size:18|color:%23343841″ subtitle_font_options=”tag:div”]Dal 2001 leader nella gestione di attività inbound e outbound specialistiche quali:[/dfd_heading][dfd_spacer screen_wide_spacer_size=”30″ screen_normal_resolution=”1024″ screen_tablet_resolution=”800″ screen_mobile_resolution=”480″][dfd_short_info_block content_only_hover=”” list_fields=”%5B%7B%22icon_type%22%3A%22selector%22%2C%22select_icon%22%3A%22dfd_icons%22%2C%22ic_dfd_icons%22%3A%22dfd-socicon-heart%22%2C%22ic_fontawesome%22%3A%22fab%20fa-accessible-icon%22%2C%22block_title%22%3A%22customer%20care%22%7D%2C%7B%22icon_type%22%3A%22selector%22%2C%22select_icon%22%3A%22dfd_icons%22%2C%22ic_dfd_icons%22%3A%22dfd-socicon-comment-white-oval-bubble%22%2C%22ic_fontawesome%22%3A%22fab%20fa-accessible-icon%22%2C%22block_title%22%3A%22help%20desk%2C%20assistenza%20e%20consulenza%20qualificata%22%7D%2C%7B%22icon_type%22%3A%22selector%22%2C%22select_icon%22%3A%22dfd_icons%22%2C%22ic_dfd_icons%22%3A%22dfd-socicon-desktop-monitor%22%2C%22ic_fontawesome%22%3A%22fab%20fa-accessible-icon%22%2C%22block_title%22%3A%22acquisizione%20ordini%20inbound%20e%20outbound%22%7D%2C%7B%22icon_type%22%3A%22selector%22%2C%22select_icon%22%3A%22dfd_icons%22%2C%22ic_dfd_icons%22%3A%22dfd-socicon-stethoscope%22%2C%22ic_fontawesome%22%3A%22fab%20fa-accessible-icon%22%2C%22block_title%22%3A%22gestione%20prenotazioni%20ambulatoriali%22%7D%2C%7B%22icon_type%22%3A%22selector%22%2C%22select_icon%22%3A%22dfd_icons%22%2C%22ic_dfd_icons%22%3A%22dfd-socicon-calendar-with-spring-binder-and-date-blocks%22%2C%22ic_fontawesome%22%3A%22fab%20fa-accessible-icon%22%2C%22block_title%22%3A%22gestione%20agenda%20appuntamenti%22%7D%2C%7B%22icon_type%22%3A%22selector%22%2C%22select_icon%22%3A%22dfd_icons%22%2C%22ic_dfd_icons%22%3A%22dfd-socicon-gift-box%22%2C%22ic_fontawesome%22%3A%22fab%20fa-accessible-icon%22%2C%22block_title%22%3A%22verifica%20andamento%20giornate%20promozionali%22%7D%2C%7B%22icon_type%22%3A%22selector%22%2C%22select_icon%22%3A%22dfd_icons%22%2C%22ic_dfd_icons%22%3A%22dfd-socicon-heart-shape-silhouette%22%2C%22ic_fontawesome%22%3A%22fab%20fa-accessible-icon%22%2C%22block_title%22%3A%22customer%20satisfaction%22%7D%2C%7B%22icon_type%22%3A%22selector%22%2C%22select_icon%22%3A%22dfd_icons%22%2C%22ic_dfd_icons%22%3A%22dfd-socicon-bar-graph-on-a-rectangle%22%2C%22ic_fontawesome%22%3A%22fab%20fa-accessible-icon%22%2C%22block_title%22%3A%22sondaggi%22%7D%5D” icon_size=”15″ icon_bg_size=”40″ border_radius=”30″ item_offset=”15″ main_style=”style-2″ title_font_options=”tag:div” subtitle_font_options=”tag:div” icon_color=”#343841″ icon_hover_color=”#343841″ border_color=”#f2f2f2″ hover_border_color=”#f2f2f2″ background_color=”#f2f2f2″ hover_background_color=”#ffffff” connector_color=”#f2f2f2″][dfd_spacer screen_wide_spacer_size=”30″ screen_normal_resolution=”1024″ screen_tablet_resolution=”800″ screen_mobile_resolution=”480″][/vc_column][vc_column width=”1/2″ dfd_column_responsive_enable=”dfd-column-responsive-enable” col_shadow=”box_shadow_enable:disable|shadow_horizontal:0|shadow_vertical:15|shadow_blur:50|shadow_spread:0|box_shadow_color:rgba(0%2C0%2C0%2C0.35)” col_shadow_hover=”box_shadow_enable:disable|shadow_horizontal:0|shadow_vertical:15|shadow_blur:50|shadow_spread:0|box_shadow_color:rgba(0%2C0%2C0%2C0.35)” responsive_styles=”border_right_tablet:20|padding_left_tablet:20|border_right_mobile:20|padding_left_mobile:20″][dfd_single_image image=”463″][/vc_column][/vc_row][vc_row][vc_column width=”1/2″ dfd_column_responsive_enable=”dfd-column-responsive-enable” col_shadow=”box_shadow_enable:disable|shadow_horizontal:0|shadow_vertical:15|shadow_blur:50|shadow_spread:0|box_shadow_color:rgba(0%2C0%2C0%2C0.35)” col_shadow_hover=”box_shadow_enable:disable|shadow_horizontal:0|shadow_vertical:15|shadow_blur:50|shadow_spread:0|box_shadow_color:rgba(0%2C0%2C0%2C0.35)” responsive_styles=”border_right_tablet:20|padding_left_tablet:20|border_right_mobile:20|padding_left_mobile:20″][dfd_spacer screen_wide_spacer_size=”30″ screen_normal_resolution=”1024″ screen_tablet_resolution=”800″ screen_mobile_resolution=”480″][dfd_heading subtitle=”” content_alignment=”text-left” enable_delimiter=”” undefined=”” title_font_options=”tag:div” subtitle_font_options=”tag:div”]Storia[/dfd_heading][dfd_heading subtitle=”” content_alignment=”text-left” enable_delimiter=”” undefined=”” title_font_options=”tag:h5|font_size:20|color:%23343841″ subtitle_font_options=”tag:div”]Il progetto Kalliope nasce nel 1999, da Info.Tel. soc. coop., e si evolve come Kalliope s.r.l. per offrire servizi sempre più altamente qualificati nel campo del CRM (Customer Relationship Management).[/dfd_heading][dfd_heading subtitle=”” content_alignment=”text-left” enable_delimiter=”” undefined=”” title_font_options=”tag:h5|font_size:20|color:%23343841″ subtitle_font_options=”tag:div”]Dal 2001 leader nella gestione di attività inbound e outbound specialistiche quali:[/dfd_heading][dfd_spacer screen_wide_spacer_size=”20″ screen_normal_resolution=”1024″ screen_tablet_resolution=”800″ screen_mobile_resolution=”480″][dfd_icon_list 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