Call Center e Contact Center Farmaceutico e Sanitario
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[vc_row][vc_column dfd_column_responsive_enable=”dfd-column-responsive-enable” col_shadow=”box_shadow_enable:disable|shadow_horizontal:0|shadow_vertical:15|shadow_blur:50|shadow_spread:0|box_shadow_color:rgba(0%2C0%2C0%2C0.35)” col_shadow_hover=”box_shadow_enable:disable|shadow_horizontal:0|shadow_vertical:15|shadow_blur:50|shadow_spread:0|box_shadow_color:rgba(0%2C0%2C0%2C0.35)” responsive_styles=”padding_left_tablet:20|padding_right_tablet:20|padding_left_mobile:20|padding_right_mobile:20″][dfd_spacer screen_wide_spacer_size=”30″ screen_normal_resolution=”1024″ screen_tablet_resolution=”800″ screen_mobile_resolution=”480″][dfd_heading subtitle=”Attività tutte che si trasformano in esperienza positiva di crescita, successo professionale e business.” content_alignment=”text-left” enable_delimiter=”” undefined=”” title_font_options=”tag:h5|font_size:20|color:%23343841″ subtitle_font_options=”tag:div|font_size:20|color:%23343841|line_height:26″ subheading_margin=”margin-top:20″]Kalliope è il Call Center farmaceutico leader in Italia. Offre, alle aziende farmaceutiche o al canale della distribuzione, un Telemarketing a 360°, un servizio di Back Office e di Help Desk, operando sia con il farmacista, per ottenere un autentico incremento delle vendite, sia con il medico, mediante un’azione di informazione scientifica virtuale sul farmaco.[/dfd_heading][dfd_spacer screen_wide_spacer_size=”30″ screen_normal_resolution=”1024″ screen_tablet_resolution=”800″ screen_mobile_resolution=”480″][/vc_column][/vc_row][vc_row el_class=”diagonal-box diagonal-box-gradient-sanitario1″ css=”.vc_custom_1620900195042{background-color: #ebedf2 !important;}”][vc_column dfd_column_responsive_enable=”dfd-column-responsive-enable” col_shadow=”box_shadow_enable:disable|shadow_horizontal:0|shadow_vertical:15|shadow_blur:50|shadow_spread:0|box_shadow_color:rgba(0%2C0%2C0%2C0.35)” col_shadow_hover=”box_shadow_enable:disable|shadow_horizontal:0|shadow_vertical:15|shadow_blur:50|shadow_spread:0|box_shadow_color:rgba(0%2C0%2C0%2C0.35)” responsive_styles=”padding_left_tablet:20|padding_right_tablet:20|padding_left_mobile:20|padding_right_mobile:20″][dfd_spacer screen_wide_spacer_size=”90″ screen_normal_resolution=”1024″ screen_tablet_resolution=”800″ screen_mobile_resolution=”480″][dfd_heading subtitle=”” content_alignment=”text-left” enable_delimiter=”” undefined=”” title_font_options=”tag:div” subtitle_font_options=”tag:div”]Telemarketing Farmaceutico[/dfd_heading][dfd_heading subtitle=”” content_alignment=”text-left” enable_delimiter=”” undefined=”” title_font_options=”tag:h5|font_size:20|color:%23343841″ subtitle_font_options=”tag:div”]L’attività di telemarketing si rivela estremamente utile per l’incremento, in tempi rapidi, del fatturato di prodotti da banco, integratori, presidi, device…[/dfd_heading][dfd_heading subtitle=”” content_alignment=”text-left” enable_delimiter=”” undefined=”” title_font_options=”tag:h5|font_size:20|color:%23343841″ subtitle_font_options=”tag:div”]L’operatore, infatti, presenta al telefono una particolare promozione per i prodotti del listino, con una scontistica riservata all’adesione telefonica, e acquisisce l’ordine che viene evaso o dal canale diretto della casa farmaceutica o mediante i distributori coinvolti nel progetto.[/dfd_heading][dfd_heading subtitle=”” content_alignment=”text-left” enable_delimiter=”” undefined=”” title_font_options=”tag:h5|font_size:20|color:%23343841″ subtitle_font_options=”tag:div”]L’attività diventa estremamente significativa sia per raggiungere le aree non coperte dalla rete interna, che per supportare la presenza capillare e costante degli agenti.[/dfd_heading][dfd_spacer screen_wide_spacer_size=”30″ screen_normal_resolution=”1024″ screen_tablet_resolution=”800″ screen_mobile_resolution=”480″][dfd_delimiter delimiter_style=”dfd-delimiter-with-text” text_delimiter=”SOLO ALCUNI NUMERI” undefined=”” text_color=”#343841″ delim_line_color=”#7b7b7b”][dfd_spacer screen_wide_spacer_size=”30″ screen_normal_resolution=”1024″ screen_tablet_resolution=”800″ screen_mobile_resolution=”480″][vc_row_inner][vc_column_inner width=”1/2″][dfd_info_box title=”Ordini acquisiti” subtitle=”su base annuale” main_content=”” icon_type=”text” main_style=”style-1″ main_layout=”layout-2″ undefined=”” icon_text=”60.000+” text_icon_font_options=”font_size:50|color:%23962526″ title_font_options=”tag:div” subtitle_font_options=”tag:div|color:%23343841″][dfd_spacer screen_wide_spacer_size=”30″ screen_normal_resolution=”1024″ screen_tablet_resolution=”800″ screen_mobile_resolution=”480″][/vc_column_inner][vc_column_inner width=”1/2″][dfd_info_box title=”Referenze vendute” subtitle=”su base annuale” main_content=”” icon_type=”text” main_style=”style-1″ main_layout=”layout-2″ undefined=”” icon_text=”1.200.000+” text_icon_font_options=”font_size:50|color:%23962526″ title_font_options=”tag:div” subtitle_font_options=”tag:div|color:%23343841″][dfd_spacer screen_wide_spacer_size=”30″ screen_normal_resolution=”1024″ screen_tablet_resolution=”800″ screen_mobile_resolution=”480″][/vc_column_inner][/vc_row_inner][vc_row_inner][vc_column_inner][dfd_spacer screen_wide_spacer_size=”60″ screen_normal_resolution=”1024″ screen_tablet_resolution=”800″ screen_mobile_resolution=”480″][/vc_column_inner][/vc_row_inner][/vc_column][/vc_row][vc_row][vc_column width=”1/2″ dfd_column_responsive_enable=”dfd-column-responsive-enable” col_shadow=”box_shadow_enable:disable|shadow_horizontal:0|shadow_vertical:15|shadow_blur:50|shadow_spread:0|box_shadow_color:rgba(0%2C0%2C0%2C0.35)” col_shadow_hover=”box_shadow_enable:disable|shadow_horizontal:0|shadow_vertical:15|shadow_blur:50|shadow_spread:0|box_shadow_color:rgba(0%2C0%2C0%2C0.35)” responsive_styles=”padding_left_tablet:20|padding_right_tablet:20|padding_left_mobile:20|padding_right_mobile:20″][dfd_spacer screen_wide_spacer_size=”30″ screen_normal_resolution=”1024″ screen_tablet_resolution=”800″ screen_mobile_resolution=”480″][dfd_heading subtitle=”” content_alignment=”text-left” enable_delimiter=”” undefined=”” title_font_options=”tag:div|line_height:30″ subtitle_font_options=”tag:div”]L’outbound a supporto dell’attività di promozione in farmacia[/dfd_heading][dfd_heading subtitle=”” content_alignment=”text-left” enable_delimiter=”” undefined=”” title_font_options=”tag:h5|font_size:20|color:%23343841″ subtitle_font_options=”tag:div”]Il contatto in outbound è un mezzo privilegiato per rendere rapida e completa la divulgazione delle iniziative promosse dalla casa farmaceutica a supporto della farmacia: garantisce una gestione organica, unitaria e la risoluzione tempestiva di eventuali problematiche.[/dfd_heading][dfd_heading subtitle=”” content_alignment=”text-left” enable_delimiter=”” undefined=”” title_font_options=”tag:h5|font_size:20|color:%23343841″ subtitle_font_options=”tag:div”]Kalliope, il call center farmaceutico e sanitario, supporta le diverse attività che prevedono la presenza di promoter o di merchandiser in farmacia, sia informando il farmacista sul regolamento e le modalità di adesione alle attività promozionali, sia concordando le date e confermandone la presenza, sia monitorando l’attività degli stessi merchandiser o delle promoter e acquisendo le informazioni relative al grado di soddisfazione nei confronti dell’iniziativa da parte del farmacista.[/dfd_heading][dfd_heading subtitle=”” content_alignment=”text-left” enable_delimiter=”” undefined=”” title_font_options=”tag:h5|font_size:20|color:%23343841″ subtitle_font_options=”tag:div”]Tutte le attività vengono sempre accompagnate da una reportistica dettagliata, che consente, inoltre, il monitoraggio costante e la possibilità di effettuare analisi durante e post campagna.[/dfd_heading][dfd_heading subtitle=”” content_alignment=”text-left” enable_delimiter=”” undefined=”” title_font_options=”tag:h5|font_size:20|color:%23343841″ subtitle_font_options=”tag:div”]Le attività in outbound accompagnano, inoltre, gli agenti nell’ottimizzare la gestione delle agende appuntamenti, con una reportistica che consente anche il monitoraggio oggettivo dell’attività effettuata.[/dfd_heading][dfd_spacer screen_wide_spacer_size=”30″ screen_normal_resolution=”1024″ screen_tablet_resolution=”800″ screen_mobile_resolution=”480″][/vc_column][vc_column width=”1/2″ dfd_column_responsive_enable=”dfd-column-responsive-enable” col_shadow=”box_shadow_enable:disable|shadow_horizontal:0|shadow_vertical:15|shadow_blur:50|shadow_spread:0|box_shadow_color:rgba(0%2C0%2C0%2C0.35)” col_shadow_hover=”box_shadow_enable:disable|shadow_horizontal:0|shadow_vertical:15|shadow_blur:50|shadow_spread:0|box_shadow_color:rgba(0%2C0%2C0%2C0.35)” responsive_styles=”border_right_tablet:20|padding_left_tablet:20|border_right_mobile:20|padding_left_mobile:20″][dfd_spacer screen_wide_spacer_size=”30″ screen_normal_resolution=”1024″ screen_tablet_resolution=”800″ screen_mobile_resolution=”480″][dfd_heading subtitle=”” content_alignment=”text-left” enable_delimiter=”” undefined=”” title_font_options=”tag:div” subtitle_font_options=”tag:div”]Informazione Medico Scientifica Virtuale[/dfd_heading][dfd_heading subtitle=”” content_alignment=”text-left” enable_delimiter=”” undefined=”” title_font_options=”tag:h5|font_size:20|color:%23343841″ subtitle_font_options=”tag:div”]L’attività di telemarketing è ormai diventata, per molte aziende, un supporto costante e imprescindibile, sia come elemento vitale per la pianificazione delle attività di marketing, che anche per svolgere azioni capillari di informazione medico-scientifica qualificata in occasione del lancio di nuovi prodotti o per ridare slancio a referenze più che consolidate.[/dfd_heading][dfd_heading subtitle=”” content_alignment=”text-left” enable_delimiter=”” undefined=”” title_font_options=”tag:h5|font_size:20|color:%23343841″ subtitle_font_options=”tag:div”]L’informazione medico-scientifica svolta mediante conversazione telefonica, anche previo appuntamento per non intralciare l’attività di ambulatorio, è oggi una grande opportunità offerta al medico che può finalmente trovare spazi diversi per dialogare con l’ISF, anche mediante web, e porre quesiti che possano essere ribaltati direttamente alla divisione medica dell’azienda, creando un canale interattivo privilegiato.[/dfd_heading][dfd_spacer screen_wide_spacer_size=”30″ screen_normal_resolution=”1024″ screen_tablet_resolution=”800″ screen_mobile_resolution=”480″][/vc_column][/vc_row][vc_row el_class=”diagonal-box diagonal-box-gradient-sanitario2″ css=”.vc_custom_1620900210440{background-color: #343841 !important;}”][vc_column][dfd_spacer screen_wide_spacer_size=”90″ screen_normal_resolution=”1024″ screen_tablet_resolution=”800″ screen_mobile_resolution=”480″][vc_row_inner][vc_column_inner dfd_column_responsive_enable=”dfd-column-responsive-enable” col_inner_shadow=”box_shadow_enable:disable|shadow_horizontal:0|shadow_vertical:15|shadow_blur:50|shadow_spread:0|box_shadow_color:rgba(0%2C0%2C0%2C0.35)” col_inner_shadow_hover=”box_shadow_enable:disable|shadow_horizontal:0|shadow_vertical:15|shadow_blur:50|shadow_spread:0|box_shadow_color:rgba(0%2C0%2C0%2C0.35)” responsive_styles=”padding_left_tablet:20|padding_right_tablet:20|padding_left_mobile:20|padding_right_mobile:20″][dfd_heading subtitle=”” content_alignment=”text-left” enable_delimiter=”” undefined=”” title_font_options=”tag:div|color:%23ffffff” subtitle_font_options=”tag:div”]Customer Care Farmaceutico/Sanitario[/dfd_heading][dfd_heading subtitle=”” content_alignment=”text-left” enable_delimiter=”” undefined=”” title_font_options=”tag:h5|font_size:20|color:%23ffffff” subtitle_font_options=”tag:div”]Uno degli elementi decisivi per il successo di un’azienda è la capacità di soddisfare le aspettative dei propri clienti, ascoltarne la voce, individuarne e soddisfarne i bisogni espressi e inespressi meglio e prima dei propri concorrenti.[/dfd_heading][dfd_heading subtitle=”” content_alignment=”text-left” enable_delimiter=”” undefined=”” title_font_options=”tag:h5|font_size:20|color:%23ffffff” subtitle_font_options=”tag:div”]Il rapporto che si instaura con la propria “clientela” è decisivo anche nel campo dell’industria farmaceutica e del settore sanitario, in quanto contribuisce a condizionare il posizionamento dell’azienda stessa nel mercato di riferimento. Le aziende farmaceutiche non possono, quindi, trascurare il customer care e il social network, proprio perché mezzi in grado di potenziare notevolmente il rapporto con il proprio cliente.[/dfd_heading][dfd_heading subtitle=”” content_alignment=”text-left” enable_delimiter=”” undefined=”” title_font_options=”tag:h5|font_size:20|color:%23ffffff” subtitle_font_options=”tag:div”]Grazie al customer care, i clienti ricevono un feedback immediato: la loro voce veicola direttamente esigenze e richieste, ottenendo l’ascolto da parte di personale competente e professionale che propone soluzioni adeguate ed efficaci. La rapidità e l’efficacia della risposta da parte dell’azienda farmaceutica risultano di grande impatto per la gestione del rapporto con farmacisti e medici.
Vedi gli altri servizi Kalliope[/dfd_heading][dfd_spacer screen_wide_spacer_size=”30″ screen_normal_resolution=”1024″ screen_tablet_resolution=”800″ screen_mobile_resolution=”480″][/vc_column_inner][/vc_row_inner][vc_row_inner][vc_column_inner dfd_column_responsive_enable=”dfd-column-responsive-enable” col_inner_shadow=”box_shadow_enable:disable|shadow_horizontal:0|shadow_vertical:15|shadow_blur:50|shadow_spread:0|box_shadow_color:rgba(0%2C0%2C0%2C0.35)” col_inner_shadow_hover=”box_shadow_enable:disable|shadow_horizontal:0|shadow_vertical:15|shadow_blur:50|shadow_spread:0|box_shadow_color:rgba(0%2C0%2C0%2C0.35)” responsive_styles=”padding_left_tablet:20|padding_right_tablet:20|padding_left_mobile:20|padding_right_mobile:20″][dfd_delimiter delimiter_style=”dfd-delimiter-with-text” text_delimiter=”SOLO ALCUNI NUMERI” delimiter_border_style=”dotted” undefined=””][dfd_spacer screen_wide_spacer_size=”30″ screen_normal_resolution=”1024″ screen_tablet_resolution=”800″ screen_mobile_resolution=”480″][/vc_column_inner][/vc_row_inner][vc_row_inner][vc_column_inner width=”1/3″ dfd_column_responsive_enable=”dfd-column-responsive-enable” col_inner_shadow=”box_shadow_enable:disable|shadow_horizontal:0|shadow_vertical:15|shadow_blur:50|shadow_spread:0|box_shadow_color:rgba(0%2C0%2C0%2C0.35)” col_inner_shadow_hover=”box_shadow_enable:disable|shadow_horizontal:0|shadow_vertical:15|shadow_blur:50|shadow_spread:0|box_shadow_color:rgba(0%2C0%2C0%2C0.35)” responsive_styles=”padding_left_tablet:20|padding_right_tablet:20|padding_left_mobile:20|padding_right_mobile:20″][dfd_info_box title=”Contatti telefonici” subtitle=”su base annuale” main_content=”” icon_type=”text” main_style=”style-1″ main_layout=”layout-2″ undefined=”” icon_text=”400.000+” text_icon_font_options=”font_size:42|color:%2385c1e9″ title_font_options=”tag:div|color:%23ffffff” subtitle_font_options=”tag:div|font_size:13|color:%23ffffff|line_height:15″ tutorials=””][dfd_spacer screen_wide_spacer_size=”30″ screen_normal_resolution=”1024″ screen_tablet_resolution=”800″ screen_mobile_resolution=”480″][/vc_column_inner][vc_column_inner width=”1/3″ dfd_column_responsive_enable=”dfd-column-responsive-enable” col_inner_shadow=”box_shadow_enable:disable|shadow_horizontal:0|shadow_vertical:15|shadow_blur:50|shadow_spread:0|box_shadow_color:rgba(0%2C0%2C0%2C0.35)” col_inner_shadow_hover=”box_shadow_enable:disable|shadow_horizontal:0|shadow_vertical:15|shadow_blur:50|shadow_spread:0|box_shadow_color:rgba(0%2C0%2C0%2C0.35)” responsive_styles=”padding_left_tablet:20|padding_right_tablet:20|padding_left_mobile:20|padding_right_mobile:20″][dfd_info_box title=”Contatti via email” subtitle=”su base annuale” main_content=”” icon_type=”text” main_style=”style-1″ main_layout=”layout-2″ undefined=”” icon_text=”300.000+” text_icon_font_options=”font_size:42|color:%2385c1e9″ title_font_options=”tag:div|color:%23ffffff” subtitle_font_options=”tag:div|font_size:13|color:%23ffffff|line_height:15″ tutorials=””][dfd_spacer screen_wide_spacer_size=”30″ screen_normal_resolution=”1024″ screen_tablet_resolution=”800″ screen_mobile_resolution=”480″][/vc_column_inner][vc_column_inner width=”1/3″ dfd_column_responsive_enable=”dfd-column-responsive-enable” col_inner_shadow=”box_shadow_enable:disable|shadow_horizontal:0|shadow_vertical:15|shadow_blur:50|shadow_spread:0|box_shadow_color:rgba(0%2C0%2C0%2C0.35)” col_inner_shadow_hover=”box_shadow_enable:disable|shadow_horizontal:0|shadow_vertical:15|shadow_blur:50|shadow_spread:0|box_shadow_color:rgba(0%2C0%2C0%2C0.35)” responsive_styles=”padding_left_tablet:20|padding_right_tablet:20|padding_left_mobile:20|padding_right_mobile:20″][dfd_info_box title=”Casi di farmacovigilanza” subtitle=”su base annuale” main_content=”” icon_type=”text” main_style=”style-1″ main_layout=”layout-2″ undefined=”” icon_text=”500+” text_icon_font_options=”font_size:42|color:%2385c1e9″ title_font_options=”tag:div|color:%23ffffff” subtitle_font_options=”tag:div|font_size:13|color:%23ffffff|line_height:15″ tutorials=””][dfd_spacer screen_wide_spacer_size=”30″ screen_normal_resolution=”1024″ screen_tablet_resolution=”800″ screen_mobile_resolution=”480″][/vc_column_inner][/vc_row_inner][vc_row_inner][vc_column_inner][dfd_spacer screen_wide_spacer_size=”140″ screen_normal_resolution=”1024″ screen_tablet_resolution=”800″ screen_mobile_resolution=”480″][/vc_column_inner][/vc_row_inner][/vc_column][/vc_row][vc_row force_equal_height_columns=”main_row” align_content_vertically=””][vc_column css=”.vc_custom_1602087822682{margin-top: -110px !important;background-color: #ebedf2 !important;}” col_shadow=”box_shadow_enable:disable|shadow_horizontal:0|shadow_vertical:15|shadow_blur:50|shadow_spread:0|box_shadow_color:rgba(0%2C0%2C0%2C0.35)” col_shadow_hover=”box_shadow_enable:disable|shadow_horizontal:0|shadow_vertical:15|shadow_blur:50|shadow_spread:0|box_shadow_color:rgba(0%2C0%2C0%2C0.35)” el_class=”showOnTop”][vc_row_inner][vc_column_inner css=”.vc_custom_1602087495146{padding-right: 4% !important;padding-left: 4% !important;background-color: #ebedf2 !important;}” col_inner_shadow=”box_shadow_enable:disable|shadow_horizontal:0|shadow_vertical:15|shadow_blur:50|shadow_spread:0|box_shadow_color:rgba(0%2C0%2C0%2C0.35)” col_inner_shadow_hover=”box_shadow_enable:disable|shadow_horizontal:0|shadow_vertical:15|shadow_blur:50|shadow_spread:0|box_shadow_color:rgba(0%2C0%2C0%2C0.35)”][dfd_spacer screen_wide_spacer_size=”50″ screen_normal_resolution=”1024″ screen_tablet_resolution=”800″ screen_mobile_resolution=”480″][dfd_heading subtitle=”” enable_delimiter=”” undefined=”” title_font_options=”tag:div|color:%23343841″ subtitle_font_options=”tag:div”]il customer care Kalliope[/dfd_heading][dfd_heading subtitle=”” enable_delimiter=”” undefined=”” title_font_options=”tag:h5|font_size:18|color:%23343841″ subtitle_font_options=”tag:div”]nella gestione del contatto telefonico con:[/dfd_heading][dfd_spacer screen_wide_spacer_size=”50″ screen_normal_resolution=”1024″ screen_tablet_resolution=”800″ screen_mobile_resolution=”480″][/vc_column_inner][/vc_row_inner][vc_row_inner][vc_column_inner css=”.vc_custom_1602087495146{padding-right: 4% !important;padding-left: 4% !important;background-color: #ebedf2 !important;}” col_inner_shadow=”box_shadow_enable:disable|shadow_horizontal:0|shadow_vertical:15|shadow_blur:50|shadow_spread:0|box_shadow_color:rgba(0%2C0%2C0%2C0.35)” col_inner_shadow_hover=”box_shadow_enable:disable|shadow_horizontal:0|shadow_vertical:15|shadow_blur:50|shadow_spread:0|box_shadow_color:rgba(0%2C0%2C0%2C0.35)”][dfd_heading subtitle=”” enable_delimiter=”” undefined=”” title_font_options=”tag:h5|font_size:26|color:%23343841″ subtitle_font_options=”tag:div”]farmacie / parafarmacie / grossisti / ospedali / case di cura / carceri[/dfd_heading][dfd_spacer screen_wide_spacer_size=”50″ screen_normal_resolution=”1024″ screen_tablet_resolution=”800″ screen_mobile_resolution=”480″][dfd_icon_list 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list_fields=”%5B%7B%22icon_type%22%3A%22selector%22%2C%22select_icon%22%3A%22dfd_icons%22%2C%22ic_dfd_icons%22%3A%22dfd-socicon-arrow-right%22%2C%22ic_fontawesome%22%3A%22fab%20fa-accessible-icon%22%2C%22text_content%22%3A%22fornisce%20informazioni%20sui%20prodotti%2C%20dispositivi%2C%20integratori%20o%20servizi%20aziendali%2C%20avvalendosi%20delle%20FAQ%20ricevute%20dalla%20Committente%22%7D%2C%7B%22icon_type%22%3A%22selector%22%2C%22select_icon%22%3A%22dfd_icons%22%2C%22ic_dfd_icons%22%3A%22dfd-socicon-arrow-right%22%2C%22ic_fontawesome%22%3A%22fab%20fa-accessible-icon%22%2C%22text_content%22%3A%22individua%20eventuali%20richieste%20specifiche%20e%20le%20inoltra%20al%20secondo%20livello%20presso%20l%E2%80%99azienda%20di%20riferimento%22%7D%2C%7B%22icon_type%22%3A%22selector%22%2C%22select_icon%22%3A%22dfd_icons%22%2C%22ic_dfd_icons%22%3A%22dfd-socicon-arrow-right%22%2C%22ic_fontawesome%22%3A%22fab%20fa-accessible-icon%22%2C%22text_content%22%3A%22raccoglie%20segnalazioni%20di%20farmaco-vigilanza%20e%20le%20gestisce%20tempestivamente%22%7D%2C%7B%22icon_type%22%3A%22selector%22%2C%22select_icon%22%3A%22dfd_icons%22%2C%22ic_dfd_icons%22%3A%22dfd-socicon-arrow-right%22%2C%22ic_fontawesome%22%3A%22fab%20fa-accessible-icon%22%2C%22text_content%22%3A%22gestisce%20i%20reclami%20di%20natura%20tecnica%22%7D%2C%7B%22icon_type%22%3A%22selector%22%2C%22select_icon%22%3A%22dfd_icons%22%2C%22ic_dfd_icons%22%3A%22dfd-socicon-arrow-right%22%2C%22ic_fontawesome%22%3A%22fab%20fa-accessible-icon%22%2C%22text_content%22%3A%22fornisce%20informazioni%20su%20iniziative%20promozionali%2C%20concorsi%2C%20etc…%22%7D%2C%7B%22icon_type%22%3A%22selector%22%2C%22select_icon%22%3A%22dfd_icons%22%2C%22ic_dfd_icons%22%3A%22dfd-socicon-arrow-right%22%2C%22ic_fontawesome%22%3A%22fab%20fa-accessible-icon%22%2C%22text_content%22%3A%22guida%20il%20paziente%20a%20comprendere%20il%20corretto%20uso%20di%20dispositivi%20medico-chirurgici%20e%20all%E2%80%99acquisizione%20delle%20procedure%20funzionali%20adeguate%22%7D%2C%7B%22icon_type%22%3A%22selector%22%2C%22select_icon%22%3A%22dfd_icons%22%2C%22ic_dfd_icons%22%3A%22dfd-socicon-arrow-right%22%2C%22ic_fontawesome%22%3A%22fab%20fa-accessible-icon%22%2C%22text_content%22%3A%22fornisce%20assistenza%20e%20supporto%20ai%20clienti%20dell%E2%80%99e-commerce%20farmaceutico%22%7D%5D” 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list_fields=”%5B%7B%22icon_type%22%3A%22selector%22%2C%22select_icon%22%3A%22dfd_icons%22%2C%22ic_dfd_icons%22%3A%22dfd-socicon-arrow-right%22%2C%22ic_fontawesome%22%3A%22fab%20fa-accessible-icon%22%2C%22text_content%22%3A%22raccoglie%20qualsiasi%20richiesta%20di%20informazione%20relativa%20all%E2%80%99uso%20del%20prodotto%2C%20alla%20distribuzione%20e%20commercializzazione%20in%20Italia%20e%20all%E2%80%99estero%2C%20all%E2%80%99interazione%20con%20altri%20farmaci%2C%20a%20tutto%20quanto%20rientra%20nel%20foglietto%20illustrativo%2C%20letteratura%20e%20schede%20informative%2C%20all%E2%80%99uso%20fuori%20standard%20del%20prodotto%2C%20trasmettendola%20al%20settore%20competente%22%7D%2C%7B%22icon_type%22%3A%22selector%22%2C%22select_icon%22%3A%22dfd_icons%22%2C%22ic_dfd_icons%22%3A%22dfd-socicon-arrow-right%22%2C%22ic_fontawesome%22%3A%22fab%20fa-accessible-icon%22%2C%22text_content%22%3A%22offre%20la%20possibilit%C3%A0%20di%20avvalersi%20degli%20operatori%20di%20secondo%20livello%20per%20effettuare%20Informazione%20medico-scientifica%2C%20nei%20confronti%20di%20medici%2Fspecialisti%2Fprofessionisti%2C%20veterinari%E2%80%A6%20svolta%20mediante%20conferenza%20telefonica%20e%2Fo%20web%22%7D%5D” 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enable_delimiter=”” undefined=”” title_font_options=”tag:div” subtitle_font_options=”tag:div”]Campagne di Prevenzione[/dfd_heading][dfd_heading subtitle=”” content_alignment=”text-left” enable_delimiter=”” undefined=”” title_font_options=”tag:h5|font_size:20|color:%23343841″ subtitle_font_options=”tag:div”]Kalliope, il call center farmaceutico e sanitario leader in Italia, supporta le organizzazioni scientifiche che desiderano realizzare campagne di prevenzione in tutte le fasi della campagna divulgativa/educazionale: dalla realizzazione degli applicativi per la gestione delle prenotazioni, all’attività di coinvolgimento delle strutture sanitarie e di interfacciamento con i primari per la gestione delle agende, alla gestione multicanale del contatto con il paziente (numero verde, mail…), al contatto con le farmacie o altre parti coinvolte nella campagna.[/dfd_heading][dfd_heading subtitle=”” content_alignment=”text-left” enable_delimiter=”” undefined=”” title_font_options=”tag:h5|font_size:20|color:%23343841″ subtitle_font_options=”tag:div”]Affiancando l’azione comunicativa-pubblicitaria, Kalliope si struttura in maniera da rispondere ai picchi previsti in relazione ai passaggi pubblicitari pianificati con i media.[/dfd_heading][dfd_spacer screen_wide_spacer_size=”30″ screen_normal_resolution=”1024″ screen_tablet_resolution=”800″ screen_mobile_resolution=”480″][dfd_delimiter delimiter_style=”dfd-delimiter-with-text” text_delimiter=”SOLO ALCUNI NUMERI” undefined=”” text_color=”#343841″ delim_line_color=”#7b7b7b”][dfd_spacer screen_wide_spacer_size=”30″ screen_normal_resolution=”1024″ screen_tablet_resolution=”800″ screen_mobile_resolution=”480″][vc_row_inner disable_element=”yes”][vc_column_inner width=”1/4″ dfd_column_responsive_enable=”dfd-column-responsive-enable” col_inner_shadow=”box_shadow_enable:disable|shadow_horizontal:0|shadow_vertical:15|shadow_blur:50|shadow_spread:0|box_shadow_color:rgba(0%2C0%2C0%2C0.35)” col_inner_shadow_hover=”box_shadow_enable:disable|shadow_horizontal:0|shadow_vertical:15|shadow_blur:50|shadow_spread:0|box_shadow_color:rgba(0%2C0%2C0%2C0.35)” responsive_styles=”padding_left_tablet:20|padding_right_tablet:20|padding_left_mobile:20|padding_right_mobile:20″][dfd_info_box title=”Centri” subtitle=”Ultima campagna gestita” main_content=”” icon_type=”text” main_style=”style-1″ main_layout=”layout-2″ undefined=”” icon_text=”300+” text_icon_font_options=”font_size:42|font_family:MontserratExtraBold|color:%23962526″ title_font_options=”tag:div|font_family:MontserratExtraBold” subtitle_font_options=”tag:div|font_size:13|color:%23343841|line_height:15″][dfd_spacer screen_wide_spacer_size=”30″ screen_normal_resolution=”1024″ screen_tablet_resolution=”800″ screen_mobile_resolution=”480″][/vc_column_inner][vc_column_inner width=”1/4″ dfd_column_responsive_enable=”dfd-column-responsive-enable” 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width=”1/4″ dfd_column_responsive_enable=”dfd-column-responsive-enable” col_inner_shadow=”box_shadow_enable:disable|shadow_horizontal:0|shadow_vertical:15|shadow_blur:50|shadow_spread:0|box_shadow_color:rgba(0%2C0%2C0%2C0.35)” col_inner_shadow_hover=”box_shadow_enable:disable|shadow_horizontal:0|shadow_vertical:15|shadow_blur:50|shadow_spread:0|box_shadow_color:rgba(0%2C0%2C0%2C0.35)” responsive_styles=”padding_left_tablet:20|padding_right_tablet:20|padding_left_mobile:20|padding_right_mobile:20″][dfd_info_box title=”Visite” subtitle=”Ultima campagna gestita” main_content=”” icon_type=”text” main_style=”style-1″ main_layout=”layout-2″ undefined=”” icon_text=”13.000+” text_icon_font_options=”font_size:42|font_family:MontserratExtraBold|color:%23962526″ title_font_options=”tag:div|font_family:MontserratExtraBold” subtitle_font_options=”tag:div|font_size:13|color:%23343841|line_height:15″][dfd_spacer screen_wide_spacer_size=”30″ screen_normal_resolution=”1024″ screen_tablet_resolution=”800″ screen_mobile_resolution=”480″][/vc_column_inner][vc_column_inner width=”1/4″ dfd_column_responsive_enable=”dfd-column-responsive-enable” col_inner_shadow=”box_shadow_enable:disable|shadow_horizontal:0|shadow_vertical:15|shadow_blur:50|shadow_spread:0|box_shadow_color:rgba(0%2C0%2C0%2C0.35)” col_inner_shadow_hover=”box_shadow_enable:disable|shadow_horizontal:0|shadow_vertical:15|shadow_blur:50|shadow_spread:0|box_shadow_color:rgba(0%2C0%2C0%2C0.35)” responsive_styles=”padding_left_tablet:20|padding_right_tablet:20|border_right_mobile:20|padding_left_mobile:20″][dfd_info_box title=”Pazienti soddisfatti” subtitle=”Ultima campagna gestita” main_content=”” icon_type=”text” main_style=”style-1″ main_layout=”layout-2″ undefined=”” icon_text=”93%” text_icon_font_options=”font_size:42|font_family:MontserratExtraBold|color:%23962526″ title_font_options=”tag:div|font_family:MontserratExtraBold” 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icon_type=”text” main_style=”style-1″ main_layout=”layout-1″ undefined=”” icon_text=”13.000+” text_icon_font_options=”font_size:42|color:%23962526″ title_font_options=”tag:div” subtitle_font_options=”tag:div|font_size:13|color:%23343841|line_height:15″ el_class=”dfd-info-box-icon-wrapper-p-b-none”][dfd_spacer screen_wide_spacer_size=”30″ screen_normal_resolution=”1024″ screen_tablet_resolution=”800″ screen_mobile_resolution=”480″][/vc_column_inner][vc_column_inner width=”1/4″ dfd_column_responsive_enable=”dfd-column-responsive-enable” col_inner_shadow=”box_shadow_enable:disable|shadow_horizontal:0|shadow_vertical:15|shadow_blur:50|shadow_spread:0|box_shadow_color:rgba(0%2C0%2C0%2C0.35)” col_inner_shadow_hover=”box_shadow_enable:disable|shadow_horizontal:0|shadow_vertical:15|shadow_blur:50|shadow_spread:0|box_shadow_color:rgba(0%2C0%2C0%2C0.35)” responsive_styles=”padding_left_tablet:20|padding_right_tablet:20|border_right_mobile:20|padding_left_mobile:20″][dfd_info_box title=”Pazienti soddisfatti” subtitle=”Ultima campagna gestita” main_content=”” icon_type=”text” main_style=”style-1″ main_layout=”layout-1″ undefined=”” icon_text=”93%” text_icon_font_options=”font_size:42|color:%23962526″ title_font_options=”tag:div” subtitle_font_options=”tag:div|font_size:13|color:%23343841|line_height:15″ el_class=”dfd-info-box-icon-wrapper-p-b-none”][dfd_spacer screen_wide_spacer_size=”30″ screen_normal_resolution=”1024″ screen_tablet_resolution=”800″ screen_mobile_resolution=”480″][/vc_column_inner][/vc_row_inner][/vc_column][/vc_row][vc_row disable_element=”yes”][vc_column width=”1/2″ dfd_column_responsive_enable=”dfd-column-responsive-enable” col_shadow=”box_shadow_enable:disable|shadow_horizontal:0|shadow_vertical:15|shadow_blur:50|shadow_spread:0|box_shadow_color:rgba(0%2C0%2C0%2C0.35)” col_shadow_hover=”box_shadow_enable:disable|shadow_horizontal:0|shadow_vertical:15|shadow_blur:50|shadow_spread:0|box_shadow_color:rgba(0%2C0%2C0%2C0.35)” responsive_styles=”padding_left_tablet:20|padding_right_tablet:20|padding_left_mobile:20|padding_right_mobile:20″][dfd_spacer screen_wide_spacer_size=”30″ screen_normal_resolution=”1024″ screen_tablet_resolution=”800″ screen_mobile_resolution=”480″][dfd_heading subtitle=”” content_alignment=”text-left” enable_delimiter=”” undefined=”” title_font_options=”tag:div|font_size:30|font_family:MontserratExtraBold|line_height:30|letter_spacing:-1″ subtitle_font_options=”tag:div”]Campagne di Prevenzione[/dfd_heading][dfd_heading subtitle=”” content_alignment=”text-left” enable_delimiter=”” undefined=”” title_font_options=”tag:h5|font_size:18|color:%23343841″ subtitle_font_options=”tag:div”]Kalliope supporta le organizzazioni scientifiche che desiderano realizzare campagne di prevenzione in tutte le fasi della campagna divulgativa/educazionale: dalla realizzazione degli applicativi per la gestione delle prenotazioni, all’attività di coinvolgimento delle strutture sanitarie e di interfacciamento con i primari per la gestione delle agende, alla gestione multicanale del contatto con il paziente (numero verde, mail…), al contatto con le farmacie o altre parti coinvolte nella campagna.[/dfd_heading][dfd_heading subtitle=”” content_alignment=”text-left” enable_delimiter=”” undefined=”” title_font_options=”tag:h5|font_size:18|color:%23343841″ subtitle_font_options=”tag:div”]Affiancando l’azione comunicativa-pubblicitaria, si struttura in maniera da rispondere ai picchi determinati dai passaggi pubblicitari o informativi mediante i diversi media.[/dfd_heading][dfd_spacer screen_wide_spacer_size=”30″ screen_normal_resolution=”1024″ screen_tablet_resolution=”800″ screen_mobile_resolution=”480″][/vc_column][vc_column width=”1/2″][/vc_column][/vc_row][vc_row disable_element=”yes”][vc_column width=”1/2″ dfd_column_responsive_enable=”dfd-column-responsive-enable” col_shadow=”box_shadow_enable:disable|shadow_horizontal:0|shadow_vertical:15|shadow_blur:50|shadow_spread:0|box_shadow_color:rgba(0%2C0%2C0%2C0.35)” col_shadow_hover=”box_shadow_enable:disable|shadow_horizontal:0|shadow_vertical:15|shadow_blur:50|shadow_spread:0|box_shadow_color:rgba(0%2C0%2C0%2C0.35)” responsive_styles=”padding_left_tablet:20|padding_right_tablet:20|padding_left_mobile:20|padding_right_mobile:20″][/vc_column][vc_column width=”1/2″ dfd_column_responsive_enable=”dfd-column-responsive-enable” col_shadow=”box_shadow_enable:disable|shadow_horizontal:0|shadow_vertical:15|shadow_blur:50|shadow_spread:0|box_shadow_color:rgba(0%2C0%2C0%2C0.35)” col_shadow_hover=”box_shadow_enable:disable|shadow_horizontal:0|shadow_vertical:15|shadow_blur:50|shadow_spread:0|box_shadow_color:rgba(0%2C0%2C0%2C0.35)” responsive_styles=”padding_left_tablet:20|padding_right_tablet:20|padding_left_mobile:20|padding_right_mobile:20″][dfd_spacer screen_wide_spacer_size=”30″ screen_normal_resolution=”1024″ screen_tablet_resolution=”800″ screen_mobile_resolution=”480″][dfd_heading subtitle=”” content_alignment=”text-left” enable_delimiter=”” undefined=”” title_font_options=”tag:div|font_size:30|font_family:MontserratExtraBold|line_height:30|letter_spacing:-1″ subtitle_font_options=”tag:div”]Multi Channel Contact[/dfd_heading][dfd_heading subtitle=”” content_alignment=”text-left” enable_delimiter=”” undefined=”” title_font_options=”tag:h5|font_size:18|color:%23343841″ subtitle_font_options=”tag:div”]Gestione Messaggi: Chat Facebook, Instagram Direct, Live Chat Real Time sul sito web, Recensioni (Play Store, App Store, Facebook)[/dfd_heading][dfd_heading subtitle=”” content_alignment=”text-left” enable_delimiter=”” undefined=”” title_font_options=”tag:h5|font_size:18|color:%23343841″ subtitle_font_options=”tag:div”]Social Media Management[/dfd_heading][dfd_spacer screen_wide_spacer_size=”30″ screen_normal_resolution=”1024″ screen_tablet_resolution=”800″ screen_mobile_resolution=”480″][/vc_column][/vc_row][vc_row disable_element=”yes”][vc_column dfd_column_responsive_enable=”dfd-column-responsive-enable” col_shadow=”box_shadow_enable:disable|shadow_horizontal:0|shadow_vertical:15|shadow_blur:50|shadow_spread:0|box_shadow_color:rgba(0%2C0%2C0%2C0.35)” col_shadow_hover=”box_shadow_enable:disable|shadow_horizontal:0|shadow_vertical:15|shadow_blur:50|shadow_spread:0|box_shadow_color:rgba(0%2C0%2C0%2C0.35)” responsive_styles=”padding_left_tablet:20|padding_right_tablet:20|padding_left_mobile:20|padding_right_mobile:20″][dfd_spacer screen_wide_spacer_size=”30″ screen_normal_resolution=”1024″ screen_tablet_resolution=”800″ screen_mobile_resolution=”480″][vc_column_text]
Kalliope rappresenta una delle strutture più moderne e innovative in grado di gestire il complesso rapporto relazionale tra un’azienda e la propria clientela, grazie al fatto che, pur tenendo conto di tutte le implicazioni nate con il web 2.0, mantiene sempre una costante attenzione alla minimizzazione dei costi e alla massimizzazione della qualità dei servizi offerti.
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